Return Policy

1 Pack all items in their original packaging. Products purchased as a set must be returned as a set.

2 Fill in the return form and enter the return number. Request a return form at info@parfumtoi.com

3 Make a copy of the receipt and indicate how the refund was made (a mail order or a transfer to the bank account).

4 Send the parcel to this address:
Name: Denpoli
Surname: Denpoli
Address: Okruzni 629, 25085, Bast
Zip code - City: 25085 Bast
Pays: Czech Republic
Telephone: +420723167732
Return number: ...................
 

5 When you have sent the parcel, please let us know by sending an e-mail to: info@parfumtoi.com

Authorisation to return or exchange items

You have the right to return all purchased products without giving any reason within 14 (fourteen) calendar days from the day you received your order from the seller or the seller's representatives. The product must be in its original condition and must not have been used. All labels must remain on the item. To return items, you must submit a copy of your receipt and complete the return form. Rules for returning and exchanging items found to be faulty:
Rules for returning and exchanging items with identified defects:  Customers have the right to notify the seller of any defects found and request a correction within 30 (thirty) calendar days from the day you received your order from the seller or the seller's representatives. The only exception is if the item has been damaged by the customer. Customers have the right to refuse to accept items and request a refund. In this case, the items must be returned to the seller and their consumption characteristics, factory labels must be retained. To return the items, you must submit a copy of your receipt and complete the return form.
The return costs are the sole responsibility of the customer. Exercising the right of cancellation will result in a refund due within fourteen (14) days from the date you exercised this right. The refund will be deferred until we have received the goods or until you have provided proof of dispatch of the goods. We will refund your order and the delivery charges by the same method used to pay for the order. Assistance with returns: info@parfumtoi.com